Top 20 Questions

Questions to Ask When Hiring an HVAC Contractor

Brackett Heating & Air wants to be your only source for every heating and cooling need you may have. We offer competitive pricing and stand behind our work with our 100% Satisfaction Guarantee. Nevertheless, we know you may be compelled to entertain other choices.

To help you protect yourself from unsavory business practices, Brackett Heating & Air offers these helpful questions to ask before hiring any HVAC contractor to work in your home. To further assist you, we’ve also included our specific information for each one.

Your 20 Questions:

Absolutely! Outside of keeping you comfortable, your peace of mind is our number one priority. Brackett is fully insured and bonded to protect you, our valued customers.  

Brackett Heating & Air is happy to offer you a free consultation to evaluate your current home comfort challenges and provide solutions to help you decide, all at no cost to you.

Brackett Heating & Air was founded in 1949. From the beginning, we’ve sought to hire the highest qualified staff for every position in the company. To ensure our team continues to maintain the high standard we set for our employees and stay up to date on the latest industry practices, Brackett provides ongoing quarterly skills training. 

Excellence and experience takes time, and we’ve been at it for over 73 years.

Because of the relationships we’ve established over the years with our suppliers, Brackett Heating & Air is able to buy equipment in bulk quantities. This allows us to not only have a supply of high quality, efficient HVAC products, but to make them available to you at very competitive prices.

Brackett Heating & Air sells a wide array of HVAC products and services. Many of our customers choose high efficiency systems that allow them to save up to 50% on their monthly energy expenses.

Because Brackett Heating & Air is a Premier Dealer of both Lennox and Carrier HVAC products, we can offer several financing options with your approved credit, enabling you to upgrade your aging system with a new, high efficiency unit. 

Because we know time is a valuable resource, our professional installers take pride in arriving promptly and working efficiently. The average installation requires a full workday. 

We currently have the ability to offer several outstanding rebates that can lower the overall cost of upgrading your HVAC system. Specific rebates typically depend upon the exact make and model of your equipment. All required paperwork is submitted on your behalf by Brackett Heating & Air.

Brackett Heating & Air takes pride in the fact that we have a knowledgeable person available to answer the phone 24 hours a day, 7 days a week, 365 days a year. We’re here to address your HVAC concerns or handle any emergency situation you may have.

All HVAC products sold by Brackett Heating & Air are backed by their own specific manufacturer’s warranty.

Brackett Heating & Air understands the importance of handling your emergency  quickly, so we offer same day service to get your system running as it should.

Brackett Heating & Air maintains a fully stocked parts warehouse. Our trucks are also fully stocked, enabling our technicians to complete repairs 85% of the time on the initial service call. If we have to order a specific part to repair your unit, you will be fully informed and notified immediately to schedule a return call once the part becomes available.

Every Brackett Heating & Air HVAC installation is completed by one of our fully trained install teams. Additionally, one of the company owners is directly involved throughout the installation process and will provide you with their cell phone number should you have any questions or concerns.

Brackett Heating & Air is a premier dealer for both Lennox and Carrier products. Both are trusted manufacturers of highly efficient equipment as per industry standards.

The SEER or seasonal energy efficiency ratio measures the overall efficiency of an air conditioner. The higher the SEER, the more efficient the unit. The total SEER required is determined by the layout and total square footage of your home. One of our Comfort Specialists will be happy to evaluate your current situation and provide a detailed analysis of what is best for your home along with the overall savings you could enjoy with an upgraded high efficiency unit.

Because transparency is important to us here at Brackett Heating & Air, we will provide you with an efficiency certificate from the Air Conditioning, Heating, and Refrigeration Institute (AHRI), which is an independent nation-wide rating company recognized by CenterPoint Energy and all HVAC companies.

Brackett Heating & Air uses best business practices including transparency, integrity and honesty. Our professionally trained staff is happy to address any concerns or challenges you may have. Even after hours, we always have a service professional available for you.

 Brackett Heating & Air offers regular maintenance and more through our “Comfort Club.” By purchasing this comprehensive coverage, you get peace of mind knowing your equipment will be thoroughly checked and cleaned before every heating and cooling season. It’s an easy way to prevent costly breakdowns or premature total system failure and can help save hundreds of dollars on utility costs because your system will be running at its best. We also offer an extended 5 – years labor guarantee on all equipment installed by us. We recommend the annual two-trip-a-year maintenance and believe in it so much we back it up with an extended 5-years labor guarantee on all equipment we install.

Brackett Heating & Air follows industry expert recommendations that HVAC equipment should be checked twice per year — once for cooling and once for heating. Manufacturers also make this recommendation, and most require regular maintenance to maintain their comprehensive equipment warranties. For your convenience, we offer our “Comfort Club” membership, which is a cost-effective way to ensure your equipment is ready when you need it and will run at peak performance.

Rest assured, Brackett Heating & Air trains our technicians to treat every customer with respect. We will clean up all trash generated by the installation of your new equipment. We will recover the old refrigerant according to EPA regulations. As added protection, our technicians will wear shoe covers when we need to be inside your home; and, if you desire, we will also wear masks. 


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