We got 3 estimates for replacing 2 heating and air conditioning units in our home. There is an upstairs and downstairs unit. Brackett's estimate was the lowest. They answered all...more
We got 3 estimates for replacing 2 heating and air conditioning units in our home. There is an upstairs and downstairs unit. Brackett's estimate was the lowest. They answered all of our questions about the estimate and we made a few changes. After reading other reviews we decided to go with them. They arrived on time at 8:30 am and completed the work in 1 long day. They left at about 6 pm. Originally they thought the work would take 2 days. They also filled out all of the paperwork required for the Vectren rebates. We had wifi thermostats installed. When we thought there was a problem with one of the thermostats we called Brackett and a technician was here in 30 minutes. He checked the thermostat and went over the operation. We are very satisfied with the installation and would use them again.
Just a note to Thank you for having one employee (I think his name is James) who was willing to make an after hours call to my home....more
Just a note to Thank you for having one employee (I think his name is James) who was willing to make an after hours call to my home. I called because my CO Alarm was going off and I couldn't stop it.
I thought that perhaps my furnace was malfunctioning. I had no idea that I had left my car running. Something I had NEVER before in my life ever done! He apparently got out of bed (10:15ish) to answer my call. If he had not I would be history!
I just wanted to extend my thanks to your staff for a job well done. We buy some things based on price, but when it came to buying our new...more
I just wanted to extend my thanks to your staff for a job well done. We buy some things based on price, but when it came to buying our new furnace/ac unit, this decision was based solely on our interactions with your staff and their service. We had two previous service calls on our old furnace and both of those were impeccable service. This time we knew our furnace was getting up in years and we were really trying to hold off until the spring. Your service rep, Andy did what he could to get us through this past week with the below zero temps, but he also left us an estimate for a new unit. I happened to be out of town at the time and on the way back I stopped in your office to go over the estimate and again, I was impressed with the office staff, but I was still on my way home and wanted to go over the estimate at home. At that time, I was told that your schedule was full, but maybe you could juggle things around if needed.
When I got home, I got a call from the Andy, the original repair man, and he said if we wanted, he could do an install the next day. I gave him the okay and your install crew was here the next morning. Everything was installed just after lunch, all the old parts were taken away and they cleaned up everything in the basement and finished with a complete explanation of the programmable thermostat, warranty, rebate and annual service which I added at that time.
This was just a very smooth and professional transaction and I wanted to let you know how much I was impressed with your staff and wanted to pass my thanks on to them.
It's the employees who make a business successful and you have a great team!
1st Repair Man Andy Burch - also gave us the estimate and arranged the final sale
Office Dave Barrons and I'm sorry but I did not get the lady's name who explained about the filters with our pets.
Our thanks to you and your team!
Jim and Anita Nicholl