I just wanted to extend my thanks to your staff for a job well done. We buy some things based on price, but when it came to buying our new furnace/ac unit, this decision was based solely on our interactions with your staff and their service. We had two previous service calls on our old furnace and both of those were impeccable service. This time we knew our furnace was getting up in years and we were really trying to hold off until the spring. Your service rep, Andy did what he could to get us through this past week with the below zero temps, but he also left us an estimate for a new unit. I happened to be out of town at the time and on the way back I stopped in your office to go over the estimate and again, I was impressed with the office staff, but I was still on my way home and wanted to go over the estimate at home. At that time, I was told that your schedule was full, but maybe you could juggle things around if needed.

When I got home, I got a call from the Andy, the original repair man, and he said if we wanted, he could do an install the next day. I gave him the okay and your install crew was here the next morning. Everything was installed just after lunch, all the old parts were taken away and they cleaned up everything in the basement and finished with a complete explanation of the programmable thermostat, warranty, rebate and annual service which I added at that time.

This was just a very smooth and professional transaction and I wanted to let you know how much I was impressed with your staff and wanted to pass my thanks on to them.

It's the employees who make a business successful and you have a great team! 1st Repair Man Andy Burch - also gave us the estimate and arranged the final sale Office Dave Barrons and I'm sorry but I did not get the lady's name who explained about the filters with our pets.

Installed by
Vermon Lehman
Matt Fajeda

Our thanks to you and your team!
Jim and Anita Nicholl